FAQs

When I put in my email address, it says I have to register, but I already have.

The most likely problem is that you have cookies blocked from all websites on your computer - or at least from our site.  You need to change your browser settings to allow cookies and the site will work fine.

We've prepared a short pdf document that may help you with changing your settings if you want to.  Click here for that document.

How can I be added to the Reach Magazine mailing list?

Reach Magazine uses a national mailing list vendor to mail our magazine to consumers' homes. To be able to do what we do, we have to mail almost every home in a carrier route, and we select the carrier routes that are most likely to be requested by our advertisers. While we are always looking for ways to expand our circulation, it's simply not possible to mail our magazine to every carrier route, and because we have to mail to all homes in a carrier route, we are unable to add individual addresses. That's one of the many reasons we've made eReach.com available to you.

How can I be removed from the Reach Magazine mailing list?

Well, we wish this was never the case, but if you no longer want Reach Magazine mailed to your home, you can go to Contact Us, Feedback or simply click here: please remove my address. You'll be asked to give us the address you would like removed from Reach Magazine’s mailing list, and we will add that address to our "Do Not Mail" list. Please be patient – because of the various processes that we use, it may take up to three months for the magazine to stop coming to your home.

Can you help me find a specific advertiser that I'm looking for?

We offer a search function on our Show Local Savings page where you can enter one or more words to find what you're looking for. Sometimes, an advertiser will be available on our site one day but not on the next. This happens because their ads "expire" and if they haven't given us a new advertisement to post, then they will no longer appear on our site. However, you're always welcome to contact us and request information on a specific advertiser.

Why do I need to register and give you my name and address?

We ask for your address so we can show you only the ads from your part of town. We also want to know if you are currently receiving the print version of Reach Magazine. We're always looking to expand our circulation and we may want to begin sending our magazine to your home address if you don't already receive it.

Will you sell my personal information?

No. Reach Magazine has been in business for over 30 years in Cincinnati, Ohio — that's because we've earned the respect and trust of our clients over all of those years. We promise you the same ethical conduct in regards to our Web site and how it handles your personal information. We have a corporate security statement on how we protect hard copy and electronic documentation that is held in our possession click here to read that statement.

If I change my e-mail address, how do I let you know?

You can click on the My Profile tab on the home page and be able to update any personal information you've already given us. It's always helpful to know your current address so that we can continue to deliver the most relevant advertisements, ideas, values and savings to you.

The Web site is asking me to join, but I've already joined. Why?

eReach.com uses cookies to remember who you are when you return to our site. Sometimes, these cookies are erased when you clean up your computer files, and even though you're registered, we can't tell who is visiting. There's no need to re-register, just log in, and the site will be ready to go when you return again.

What is a cookie, and what does it do?

A cookie is a small file or part of a file that is stored on a Web user's computer. It is created and subsequently read by a Web site server - such as eReach.com - and usually contains specific information such as a user's identification code or his or her customized preferences.

I live in one area of town, but work in a different area. How do I see ads from the area where I work?

It's easy to see ads from another part of town or even another city. Our site will always remember your home zip code, but you can choose to see ads from another zip code or another city just by clicking on Change Location on the Show Local Savings page. You can see ads, values and savings around where you work, around your parents' home areas, around your summer vacation destinations, your business travel destinations or just a part of country you want to check out.

I saw an ad in Reach, but it's not on your site. Why not?

Some advertisers prefer not to have their "coupons" available on our Web site. We respect their wishes and we do not publish them on our site. If you're looking for a particular advertisement and you can't find it, you're always welcome to contact us and ask for our help!

How do I "un-register" from your site?

Well, we wish you wouldn't! If you have a concern about eReach.com, please contact us and let us know what the problem is. If you still want to un-register, go to the My Profile tab and select the option to un-register.

Why do you send me e-mails?

We understand how hectic your life can be, and we also understand how many companies want to "help" you during your day with a quick little e-mail message. Even though you like coming to eReach.com, sometimes we will send you a little reminder about checking us out. For our subscribers who have given us permission to e-mail them, we will send an occasional reminder - only about once or twice a month at the most - about new advertisements, ideas, values and savings that have been posted on our site for you to check out.

Trouble logging in?

If you're having trouble logging in, it's likely that you have blocked "cookies" from being stored on your computer, or that you have cleared your cookies recently and the cookies that our site uses to remember you are now gone.

If you've cleared your cookies - simply enter your email address and press 'log in' on the home page.

If you have blocked cookies from being saved to your computer by websites, either change that setting, or allow eReach.com to save cookies while keeping other sites blocked.  For help with this, we've prepared a three page pdf document that may be helpful, click here to download that document.

Can I print just the coupon?

eReach.com isn't a "coupon" Web site. We like to focus on our client's advertisements (some of which contain coupons), ideas, values and savings for your everyday living. Because of that, we don't feature "coupons" (except for the Grocery Coupons from Smart Source). When you open an advertisement, you'll see the whole ad, and if the ad contains a coupon you'd like to have, simply print the whole ad.

Is eReach.com free?

Yes, there is no cost to you for subscribing to eReach.com. We hope you enjoy the site and come back to visit us often!

Can I come to work for Reach Magazine?

Reach Magazine is always looking for experienced and talented sales professionals to add to our sales staffs around the country.

If you have the talent, we may have the opportunity you're looking for. Our company culture emphasizes personal responsibility and accountability instead of micro management and imposed budgets and income limitations. Set your own budgets, manage your own schedules and be managed by people who respect individuals for their performance and accomplishments.

If you want the rewards and responsibilities that come with the freedom to work the way you work best, Reach Magazine could be the career you're looking for.

I took an ad from your site into a store and they wouldn't honor the offer. Why not?

When our advertisers purchase ads in Reach Magazine, the ads are full color, shiny papered or printed magazine ads. Our advertisers see a lot of coupons that come into their stores from their Reach Magazine ads. However, when you've printed them at home, the ads almost always "look different" to the employee at the stores. Occasionally, well-intending customer service representatives from one of our advertisers see a coupon that looks different than what they're used to, and they question whether or not they are allowed to honor the coupons since they "look different." If you have a problem with redeeming a coupon that you've printed out from eReach.com, ask to speak with the manager of the store to resolve the problem. If you still have problems, send us an e-mail and we'll see if there is a way that we can help.

Can I use eReach.com if I live outside of the United States?

eReach.com is currently only serving the United States. Our site is designed around United States Postal Service zip codes. At this time, we do not offer service to any country other than the United States.

Why isn't there a Reach Magazine in my city?

There could be! If you're interested in helping to develop a Reach Magazine printed magazine in your city, contact us!

I was looking at an ad on your site yesterday and today it's not there. What's up with that?

Sometimes, an advertiser will be available on our site one day but not on the next. This happens because their ads "expire" and if they haven't given us a new advertisement to post, then they will no longer appear on our site. However, you're always welcome to contact us and request information on a specific advertiser.

How do I file complaints if a company I used through Reach Magazine does not follow through with what it promised?

If you ever have a problem with an advertiser from either Reach Magazine or eReach.com, we'd like to be aware of it. We can't always help to resolve it, but if an advertiser is using unfair business practices, we would like to know about it. You can let us know about your problem by contacting us and telling us your story.

You also can contact the Better Business Bureau in your area and report the problem. The BBB specializes in making sure companies that sell to consumers are conducting their businesses in a fair and equitable manner.